These terms and conditions shall exclude all other terms and conditions subject always to any rights and liabilities imposed by statute. Any alterations or variation shall be of no effect unless agreed by a senior representative of the Company in writing. No other employee, representative or agent has authority to vary, alter or amend these conditions in any way whatsoever.

Bookings:

Bookings can be made via our online course bookings process or by ringing 01572 8684560 during office hours or 07546 227199 out of hours or by emailing info@rutlandfirstaidtraining.com

Once a course date has been agreed, the booking will only be confirmed once the payment has been made in full.

Payment:

For public (open courses) bookings, full payment must be made at the moment of booking. For schools and public institutions which are booked directly, an invoice will be issued that must be paid within 14 days. Rutland First Aid Training reserves the right to cancel a booking when the payment has not been made on time and in full.

Transfers and Cancellations – Open Courses:

An Open Course is a course that has been published on the Rutland First Aid or Dive Rutland Website and is available for anyone to book onto.

Rutland First Aid Training reserves the right to cancel the dates or alter services, but will endeavour to give as much notice as possible. In the event of a cancellation Rutland First Aid Training will try and transfer the booking to the next mutually convenient date unless the client states otherwise.

If the booking is transferred by the client the following fees will be payable.

An admin fee of 25% of the course fee will be incurred, unless the transfer is made less than 14 days of the course date, in which case a 50% charge of the course fee will apply.

For a cancellation by the customer within 14 days of the start date, the full course fee will apply.

Any balance will be held as a credit towards a future course or goods for a period of 12 months, but no refund will be given.

Rutland First Aid Training reserves the right to cancel public courses at any time. In the instance of cancellation due to our own decision, a free transference to the next available course will be available or a full refund.

Transfers and Cancellations – Closed Courses:

A Closed course is a course that is closed to the general public, this can be a course booked by a business or a group of private individuals.

A Closed course date may be transferred in line with the following:-

An admin fee of 25% of the course fee will be incurred, unless the transfer is made less than 14 days of the course date, in which case a 50% charge of the course fee will apply.

For a cancellation by the customer within 14 days of the start date, the full course fee will apply

Rutland First Aid Training reserves the right to cancel or reschedule closed courses at any time. In the instance of cancellation due to our own decision, we will reschedule the course to the next mutually convenient date unless the client states otherwise.

Failure to Show:

Any delegate failing to attend without notice will still reflect a bona-fide booking and the full fee will remain payable for the course not attended. A further course fee will be payable if a re-booking is made. If a delegate fails to attend due to on the day illness, the payment will be reviewed at the discretion of Rutland First Aid Training.

You are welcome to substitute a candidate in the unfortunate event of being ill.

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Course Timings & Attendance:

Delegates must adhere to timings as stipulated on the course confirmation. Failure to attend any part of the course will result in the delegate’s removal from the final examination (where applicable). The purchaser acknowledges that if a delegate arrives late for a course or is absent from any session, Rutland First Aid Training reserves the right to refuse to accept the student for training – if it decides in its sole discretion that the student will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable.

To conform with Health and Safety Executive (HSE) requirements for statutory certificates, attendance at all sessions is mandatory.

Refreshments

The cost of lunch is not included in the cost of the course. Tea and coffee making facilities, and squash are available on our open courses when held at our Training Centre at:-

Rutland First Aid Training

1 Old Station Yard

Whissendine Road

Ashwell

Rutland

LE15 7SP

There is a fridge on site which all students are welcome to use.

Fitness to Attend:

Delegates placed on any course must be free from ailment, condition or injury that will affect their ability to participate during the practical aspects of the course. The delegate must also be fit and have the right attributes of a First Aider. All delegates must have a fluent enough level of spoken and written English in order to be able to understand the teaching and undertake the written examinations.

First Aid at Work Requalification:

Delegates on a First Aid At Work Requalification course must be in possession of a First Aid at Work valid within 28 days of the course start date.

Certificates:

For all accredited courses, certificates are sent to the student address that they place on the accreditation form, directly by our awarding body. Claims for errors on certificates must be made in writing within 28 days of the date of issue of the certificate.

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Any discrepancies’ regarding certificates made after 6 weeks of the course date, will be investigated at the discretion of Rutland First Aid Training. We reserve the right not to issue certificates where an invoice remains unpaid.

Companies Booking Private Onsite Training – Training Space Requirements:

The room being used for the training must be large enough (40 square meters) to accommodate all delegates attending the course, typically 10 to 12 people, with sufficient room for groups of students to practice practical aspects that involve kneeling or lying on the floor. Space will also need to be available for learners to complete their written questionnaires. Measurements of the room can be adjusted in accordance to the number of delegates attending, at the discretion of Rutland First Aid Training.

Please note: Trainers have the right to refuse to carry out training where the training space is either too small or not suitable. No refunds will be available where a trainer has to refuse to carry out the training as above.

Force Majeure:

Rutland First Aid Training cannot be held responsible for any incident or occurrence outside its control that affects the provision of any given course date, course forecast, course content or course timing, and/or including cancellation, amendment or rescheduling. Where a course content or course timing must be amended/cancelled/rescheduled, Rutland First Aid Training will make every reasonable effort to make alternative arrangements.

Right of Admission:

Rutland First Aid Training reserves the right to refuse admission to any delegate exhibiting unruly or anti-social behavior to either its staff or other delegates. Any such incident will result in the immediate removal of the offending party.

Rutland First Aid Training cannot be held responsible for any incident or occurrence outside its control that affects the provision of any given course date, course forecast, course content or course timing, and/or including cancellation, amendment or rescheduling. Where a course content or course timing must be amended/cancelled/rescheduled, Rutland First Aid Training will make every reasonable effort to make alternative arrangements.

Right of Admission:

Rutland First Aid Training reserves the right to refuse admission to any delegate exhibiting unruly or anti-social behavior to either its staff or other delegates. Any such incident will result in the immediate removal of the offending party.

VAT

All our prices quoted include VAT and our VAT registration No is: 207 5051 39

Trading Name

Rutland First Aid Training is a trading name of Dive Rutland Limited. All invoices will be issued from Dive Rutland Limited and all payments made to Dive Rutland Limited